Amanda Bhalla´s profile

Reviews (1)

Just Eat

Just Eat = Mostly Good, but beware rogue takeaways

I think Just Eat is a great concept, & I've used the site for a long time.

Having had a really poor experience from a takeaway this evening, I wanted to post a review on just-eat.co.uk. Frustratingly, there's no way to access the 'My Account' features from the mobile site, (you also can't read reviews from the mobile site, which will be stopping restaurants from getting new business) and no way to override and access the full site. To me, these are pretty major flaws - I scarcely use my laptop & I'm unlikely to go & get it just to post a review. Just Eat, restaurants and customers will all be missing out on valuable insight here.

On the occasions that I've had a problem with a Just Eat order, it's been the restaurant at fault. I think they need to work more closely with their restaurants, or have a more robust vetting & review process, to stop people being more inconvenienced than ordering the traditional way, & being turned off.

04 December 2012

Reply from Just-Eat.co.uk

Hello Amanda,

Thank you for taking the time to leave a review. We are currently working on improving the mobile app that we have. I am sorry to hear that you were unable to leave a review whilst using your mobile phone if you would like me to contact the takeaway on your behalf I would be happy to do so. My email address is trustpilot@just-eat.co.uk.

All customer feedback is important to us.

Kind Regards,
Lateesha

Lateesha Parkes
Social Media Consultant

Amanda Bhalla´s profile

profile image of Amanda Bhalla
Amanda Bhalla
Reviewer
1983
Glasgow, United Kingdom

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