When I ordered the the site listed a 1-5 day delivery time. What was not made clear was that this was on top of the 5 day turnaround for having it mounted. This resulted in the print not even having been dispatched on the evening of the competition it was due for.
When I called to find this out the sales person not only could offer little concelation or compensation, but actually proceeded to try to squeeze and EXTRA £10 delivery out of me to get the image couriered as she felt royal mail wasn't safe for a print of this side. It should be noted when the print did arrive it was very strongly packaged and completely safe from the harm that had been described.
Overall the print quality was very good but the poor communication on the website followed by the complete lack of customer awareness from the sales person was highly disappointing for what should be a premium service.
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