Ms ward´s profile

Reviews (1)

Airport Parking Quote

Poor Directions

The booking process was easy enough but unfortunately the directions on the confirmation email weren't very clear and, after driving round for 20 minutes, I ended up parking in the wrong car park and being charged another £65.00. There was Sat Nav instructions but I don't have Sat Nav to use.

03 December 2012

Reply from Airport Parking Quote

Dear Ms Ward,

Thank you for your feedback and we are sorry to hear that you had troubles with the directions.

On reviewing past customers' reviews, we see that there have been no problems or confusion with the directions before. Please note that you could have called the car park to help you out, as we provide you with the number on the confirmation sheet for just these issues.

Once again we're sorry to hear of your issues, and by way of a goodwill gesture we'd like to offer you a 10% discount on a future booking. Please contact us at trustpilot@airport-parking-quote.co.uk and we will get it arranged for you.

Kind regards,
Airport Parking Quote

Ms ward´s profile

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Ms ward
Reviewer
United Kingdom

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