I ordered a collection from them yesterday and paid extra for there supposed 8am-1pm service.
By 1pm today no sign of the courier. I called them up and was told sorry the driver would not be in my area till the earliest 3pm. I expressed my annoyance and requested a refund. They said it can't be done over the phone and I had too write in to complain and then they would investigate.
They confirmed the driver would be at my address by 3.30pm at the latest. It is now 5pm and still nothing.
As said avoid this terrible courier company.
I needed a silicone hose to fit my induction kit to a Corvette as the american supplier sent the wrong one.
After looking on the net to get the right hose most sites quoted 3-5 weeks and at a higher price. Auto Silicone Hoses had the correct part and delivered within 48 hours of me placing my order.
Will recommend them to all and will definitely be using there services again.
Buy with confidence.
Quick to take your money but when they changed delivery times I cancelled and 4 days later no refund or cancellation.
Then after flooding there messaging service with 700+ messages they email to say sorry item shipped.
I called UPS and they said item had not been collected only a label had been created.
After emailing again I got an apologetic email (part of it below) saying order would be cancelled and refund processed immediately. 4 hours later again no reply/refund and status unchanged.
This was part of an email received from one of there Managers:
"We can only apologise for the inconvenience caused in this matter , I fully understand your upset and this issue should have been resolved days ago"
Yet as said no confirmation the order is cancelled or refund.
I recommend everyone avoid this retailer. I am just glad that I ordered with my credit card as at least I can do a chargeback.
I ordered a bottle of Distillers Edition Dalwhinnie whisky and they sent a standard bottle.
Now that wasn't the end of the world as we all know mistakes can happen but when I called them to notify them they said that it shouldn't have happened so would arrange a courier to collect.
I asked if they could send the replacement at the same time and do a doorstep swap to save me taking more time off work but they refused and said that they required the wrong item back first.
This annoyed me as that meant I had to wait in for three days (delivery,collect,delivery) through no fault of my own.
In the end I got the bottle I ordered but with the three days of waiting cost me a lot more than it should.
It is a shame there customer service is so poor as I have been ordering this bottle of Dalwhinnie for a number of years as a christmas present for my father but this experience has made me look into another supplier.
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