Whilst your initial sales and customer service are very good and most of your prices competitive, other aspects are abiismal.
I returned an item and over one week later I am still waiting for my refund. In this day and age of instant Paypal payments this kind of service is pathetic. At the moment I am intending to build one new bike and renovate another. Many of the required parts would have been purchased from you but not any longer. Suggest you improve this aspect of your business if you want to keep customers and get recommendations.
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