I purchased a Canon Powershot G12 from this company 2 years ago. The controls on it have stopped working twice, we purchased a 5 year warranty with the camera. We phoned UK Digital Cameras to report the fault and they directed us to there website where you click on a returns button and report your fault, then you wait and wait and wait, then you try again two further times, but there is no response. Then I tried to phone, but was told they were closed and don't open till late morning, so I emailed their sales email address and asked them to call me, after two further email requests 'Holly' phoned me and informed me that it is my spam settings at fault, I check my junk mail everyday and assure Holly that this is not the case, she then admits that they have website problems and will get it fixed soon. She then sends me an address to return the camera, simultaneously her colleague Trina miraculously finds my previous attempts to report the fault and sends me a completely different address to return the camera, Holly then says she doesn't know which of the addresses I should send the camera to. I ask to speak to the manager but Holly says that I can't and that he works from London and she will have to get him to call me. It is now 3 weeks since my camera became faulty.
The manager calls me and offers me an ex demonstration camera as a replacement claiming that the G12 is no longer available despite being on Canon's and Amazon's websites, I return my faulty camera special delivery, they send me the demo camera which doesn't turn up, having taken the morning off work to wait in for it, I find out that they have tried to deliver it in the afternoon.
I then receive a stream of correspondence from the manager stating that I needed to wait in all day, that I must also return the battery and charger and accessories and free gift! from the faulty camera despite being told just to send the camera previously.
Currently we have no camera, this company has not offered any refund or alternative and their warranty seems to be worthless. We are now taking legal advice regarding the terms of the warranty.
An extremely frustrating process, very, very poor customer after sales service. This is the second time we have had the same fault, and lost the use of the camera for 4-6 weeks. A camera that is not fit for purpose, but I am told that 'it is 2 years old' £400 for 2 years use of a camera minus the 8-12 weeks it has been faulty and away being repaired.
Not on the High Street are a company that act as middle men for various sellers, they mark-up the prices and basically take your money. If goods don't arrive they refuse to refund you unless they have received the refund from the seller - I'm not certain that what they are doing is legal as their contract is with the customer - there is no contract with the seller and customer.
The Christmas decorations that we ordered had not arrived after 3 weeks of waiting and being fobbed off by NOTHS so we demanded a refund - they told us that we would have to wait 10 days until they had received the money back from the seller. We threatened them with the small claims court and they backed down.
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