Bathroom2u.com

Order with payment taken but product not in stock

I had a wonderful experience with the lady Stevie on the phone who was very helpful in assisting me with my requirements. I made the order and the company took my payment. However, after waiting for 10 days I had heard nothing and I phoned to ask what was happening and I was informed that the manufacturers were out of stock and they should be receiving more products from the manufacturer within a week. This happened another couple of times and I then realised that they had taken my money. Over 4 weeks later and I had to ask them for the refund.

03 December 2012

Reply from Bathroom2u.com

Dear Mr Fisher

Apologies for the issues you have experienced, we will look into what happened to ensure this does not happen again.

Richard