I had never used Zavvi before, but I'm very pleased I did. I purchased a new games console with a couple of extra games but due to an error on my part I ended up ordering everything twice so ended up receiving two of everything and also being charged twice. After contacting customer services they guided me through a completely painless returns process and refunded the money very quickly. I have bought several more items from them since and they've always arrived quickly....and had the added bonus of being great value too.
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