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viagogo

Easy website and tickets on time but could do with a "pick up at venue" option

We were having a weekend in Dublin and as the Argentina game was on felt it would be a good experience to take in the Aviva Park (Lansdown Rd) game. Looking on the internet prior to setting off viagogo offered the cheapest seats with the best view and so we went for it.
The tickets arrived in good time and were actually one row in front of the ones we ordered so nearer the action - BUT the extra cost of posting the tickets amounted to over £15 - negating some of the cheaper cost!

Perhaps a "pick up at the venue" option could be considered as this would have given us the experience we wanted without the hefty postal costs. We appreciate some admin costs may have been needed but most venues have a "box office" for just such an occasion.

Cheers and an enjoyable time had by all.

03 December 2012

Reply from Viagogo

Hi Brendan!

We appreciate your feedback, which we will pass on to the relevant departments and try to improve our procedures so as to give customers as good an experience as possible.

We are glad you enjoyed the event!

Thanks
The viagogo team

Brendan´s profile

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Brendan
Reviewer
United Kingdom

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