Greg Tanner´s profile

Reviews (1)

DPD UK

Useless - unable to follow simple instructions

When I placed my goods order, I specified in the delivery instructions that it should be left with a neighbour, as I'm never home during delivery hours.

They failed to follow this instruction - posting a note saying it couldn't be delivered and that they'd try the nexy day. When the same thing happened the next day, I phoned them and told them again to leave it with a neighbour. "Anyone in my block" I said.
I should point out here that I live in a block of 16 flats, and a huge proportion of them are inhabited by retired people who are usually home during the day.

Anyway...weekend goes (when I'm without my product, which I need). Monday comes, and I get an email saying they've been unable to deliver it again!

It's really not that difficult.

Now I'm going to have to traipse to the depot to pick it up, 5 days after it should have originally arrived.

Useless. And making me inclined to never use the company I bought the product from again...I've told them as such.

04 December 2012

Reply from DPD UK

Hey Greg,

I'm really sorry to hear that this was your experience :( Apologies for the inconvenience caused.

I see from our records that you planned to collect the parcel from your local depot this morning - was everything okay when you visited?

Please drop me an email if you need any assistance - socialmedia@dpd.co.uk

Thanks,

Bobby.

Greg Tanner´s profile

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Greg Tanner
Reviewer
1978
London, United Kingdom

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