I have to say that the service I received from Chillblast, and Martin in particular, has been outstanding.
I had some major problems with my high-spec Overclocked Fusion Thunderbird machine, (daily BSOD’s) right from day one, and have been in daily email contact with Martin about this issue. Emails to him are answered within 2 hours and the level of depth in each email is practically like you are on the telephone to him, which is fantastic for me, as I don’t have the time to spend on the telephone getting this issue sorted.
After various tests and a replacement part, my machine involved having to go back to Chillblast for further investigation. 3 working days later, it was back with me, but unfortunately, the problem was still there.
At this point, enough was enough for me and I was not happy. Whilst a refund was an option I was going to pursue and was offered, Martin offered to build me a new replacement PC with a couple of goodwill upgrades, and I decided to take him up on the offer and give Chillblast another chance.
This 2nd “replacement” PC has now been with me for just over 1 week, and it has been running perfectly! I am extremely glad I took Martin up on his offer of a replacement PC!
Based on this overall experience, I still consider this whole episode a positive experience, as the service I have received from them has been fantastic and I have full confidence in their aftersales support. Customer service is pretty hard for any company to do well at, but I feel that Chillblast do it fantastically in helping and advising you, right from the initial contact, through to technical/aftersales support. I can now see why Chillblast have won so many awards.
Would I recommend Chillblast to friends or family, and would I buy from them again? Without hesitation, yes!! Thank you again Martin!
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