My son booked a short trip with this company. He advised the agent that he was travelling to London next day to get his fiancé's visa from the Austrian embassy, as she is a Chinese national. They happily took full payment in cash. However after visiting the embassy they discovered that a Chinese National had to apply for a visa in China and were therefore not given a visa. They informed Travel Bag within twenty minutes of being given the information, Sadly Travel bag showed no interest at all, all they did was state that there were no refunds on air travel, they did not even pretend to have any sympathy for this young couple who had their honeymoon ruined.
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