They keep saying courier to re-attempt but he doesn't even come in the first place. I waited in 2 days last week and nothing finally I called Matalan as I had no e-mail reply from 5 e-mails and Hermes won't help customers he came 3rd day and chucked the stuff round the back. Lucky it wasn't stolen. This week a jumper from House of fraser and guess who hasn't turned up again? Hermes!!! They are the worst company I have even known. I've never had any problems from any other delivery company.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook