Myprotein.com

Unacceptable customer service

I don't make a habit of dishing out bad reviews but thought in this instance, it was required....

Ordered with next day delivery on 1/11 and nothing arrived by 8/11. I was informed that it had been dispatched and I'd receive my item within 5-6 days.....still nothing on the 16th. At this point My Protein were no longer returning my emails and on the 23rd I decided to cancel my order (having to wait 25mins in a telephone queue). On the 24th I received a phone call from one of My Protein's customer service agents apologising for what had happened and I was offered a discount for my next purchase which would be emailed to me. 10 days later and I'm STILL waiting for my voucher and AGAIN after mailing them I have not received a response.

Absolutely shocking customer service. At first I put it down to the courier company being at fault, but apparently a change in their systems was to blame. This I could understand, but it is unacceptable to make false promises, leave customers waiting for long periods in a telephone queue and not respond to numerous mails....and then fail to send a discount when offered!!!

Like many others I will NEVER again order from My Protein.

14 December 2012

Reply from Myprotein UK & Ireland

Hi Daniel,

Very sorry to hear about your order issues. We were experiencing some technical issues due to a change in system and we apologise for the inconvenience. Hopefully this has now been resolved but please don't hesitate to get in touch if you do have any remaining issues.

Thanks