I gave them a few ideas, and they designed a really good product for me, very quickly.
I did want to see a proof as the business card looked great on my laptop, but too bright on my phone.
Once i was happy i paid for the cards, but they didn't arrive (paid for Thursday, rang them Monday) I was told i hadn't given written confirmation of the design (i had, but that was prior to receiving the proof. However as i had requested a proof, and agreed prior to that being sent that i liked the design, i would have thought once i paid that would have been ok? I also rang up after paying to change my delivery address and no one asked if i had sent written confirmation - that would have been efficient.
So eventually cards were confirmed, agreed, paid for and expecting delivery on the Wednesday, and despite ordering them at 12:50 on Tuesday, they didn't arrive on Wednesday. This wasn't much good for me as i was out the rest of the week. The claim that orders prior to 2pm are delivered next day, not the case for me.
I was out for the rest of the week, so had to rebook for monday - my plans actually changed, so it was lucky they were left in a safe place outside the office.
Overall, good designers, i didn't think much of their customer service and attitude to new customers throughout the process - I received 5 or more emails on the same day requesting payment whilst i was waiting for the proof, and when i spoke to them on the phone they didn't seem too friendly. I admit the delivery situation was unfortunate, but i kept to my side of the bargain and even if it isn't strictly their fault, if they employe someone to do a job for them, they must take the complaints when it goes wrong.
Having read a few reviews it seems as though delivery is their downfall - and i'd request that i don't receive a reply saying 'oh, we are sorry' I felt let down throughout the process and the lack of any real effort at compensation
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