I gave them a few ideas, and they designed a really good product for me, very quickly.
I did want to see a proof as the business card looked great on my laptop, but too bright on my phone.
Once i was happy i paid for the cards, but they didn't arrive (paid for Thursday, rang them Monday) I was told i hadn't given written confirmation of the design (i had, but that was prior to receiving the proof. However as i had requested a proof, and agreed prior to that being sent that i liked the design, i would have thought once i paid that would have been ok? I also rang up after paying to change my delivery address and no one asked if i had sent written confirmation - that would have been efficient.
So eventually cards were confirmed, agreed, paid for and expecting delivery on the Wednesday, and despite ordering them at 12:50 on Tuesday, they didn't arrive on Wednesday. This wasn't much good for me as i was out the rest of the week. The claim that orders prior to 2pm are delivered next day, not the case for me.
I was out for the rest of the week, so had to rebook for monday - my plans actually changed, so it was lucky they were left in a safe place outside the office.
Overall, good designers, i didn't think much of their customer service and attitude to new customers throughout the process - I received 5 or more emails on the same day requesting payment whilst i was waiting for the proof, and when i spoke to them on the phone they didn't seem too friendly. I admit the delivery situation was unfortunate, but i kept to my side of the bargain and even if it isn't strictly their fault, if they employe someone to do a job for them, they must take the complaints when it goes wrong.
Having read a few reviews it seems as though delivery is their downfall - and i'd request that i don't receive a reply saying 'oh, we are sorry' I felt let down throughout the process and the lack of any real effort at compensation
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.