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Reviews (7)

Pedal Pedal

Great website, best price, free delivery, flawless service!

A fantastic service from start to finish! A clear and concise website offering the product I was after at the best price I could find. Free delivery on my order with quick despatch and good packaging. Pedal Pedal is definitely on my list of rated online bike shops!

27 January 2014

Reply from Pedal Pedal

Hi GD, Lovely feedback, thanks very much and delighted to hear everything went smoothly. Great to see you back again, Tim

Blacks

Truly awful customer service! A complete and utter nightmare.

Ordered a jacket on the Blacks website at discounted price and order went through their various web pages. Got on on screen order number and expected next day delivery as my credit card had been charged. Four days later and no sign of the jacket.
I rang the customer service number and had to wait an age to speak to someone. When I did they informed me that the jacket was on its way.

Over a week after ordering it I had still not received the item. After about eight attempts to get through to the call centre, I eventually spoke to someone who informed me that the order had not been processed as the jacket was out of stock at the time of ordering but was now back in stock.

They suggested ordering the jacket again and then they would refund the second jacket (at full price). I followed their advice and have been charged for the second jacket but have still not received it despite their 'next day delivery.'

Sent an email regarding this and got no reply at all. Gave up trying to contact Blacks through their call centre as the waiting times are biblical! When you do get to speak to someone they will just tell you anything to fob you off!

I will have to pursue this through trading standards.

In conclusion, Blacks online service is the worst I have ever experienced. DO NOT USE!

Ace-Fx Limited

Great service, had no problems whatsover.

Used the $ pre-paid card for a three week trip to the States. It worked as described and had no problems using the card anywhere on my holiday. Great user-friendly website and phone app. I recommend it!

Merlin Cycles Ltd

Great website, best price, flawless service!

I can't fault the service from Merlin Cycles at all! Great website with plenty of info on products and with the best prices! Speedy delivery meant I could get on with fixing my bike ready to hit the trails once again. Thanks Merlin!

Tredz Bikes

First rate service, would happily use again.

A first rate service without fault. Great and easy to use website, smooth and trouble free transaction followed up with speedy delivery.

Sigma Sport

Perfect transaction, could not fault.

Ordered a new Camelbak from Sigma Sport due to them having it in stock at the cheapest price. Great service with updates on the progress of the order and quick delivery. I can recommend Sigma Sport!

first4magnets

Excllent experience from start to finish!

Great website with plenty of information about the products available. Easy ordering process and clear delivery costs. Can certainly recommend!

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GD
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United Kingdom

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