Perry Patraszewski´s profile

Reviews (1)

Just Eat

Sucks ! They forgot about my order

I ordered food at 20.00 at 20.05 just eat ingsand asks if im willing to pay £3 extra for delivery because its to far for restaurant to deliver . I agreed and said that i will pay 3 pounds , 21.45 i ring just eat because i have been witing now 1.45 min . Guy on the phone said he will ring the restaurant . Puts me on hold for 5 min . After 10 mins i hung up because its just pethetic . Found number to restaurant and gave them a call . Lady on the phone said they got the order first but rung just eat in regards to this extra £3 and just eat never came back to them . Just eat just forgot .

I have been using just eat for over 3 years on regural bases . I dont cook and order a LOT of food bit will never use them again . Will go
To other whatever website like that .

AVOID. A V O I D !!! A V O I D !!

04 December 2012

Reply from Just-Eat.co.uk

Hello Perry,

Firstly I would like to apologies for the experience you have had. The delivery charges are based upon post code. Houses can be up to ten miles apart within the same post code, therefore on some occasions the takeaway may ask for the customer to pay more the delivery charge as they have to travel further than other parts of the post code. We are currently working on trying to improve the way the delivery charge is applied to avoid confusion with our customers in the future.

The takeaways have the customers contact details. We do advise the takeaways to contact the customers directly if there are any issues they would like to discuss. In this case the takeaway contacted JUST EAT and we then contacted yourself. The information should have been passed back to the takeaway to inform them that you were happy to pay extra for the delivery. If this was not the case then I would like to investigate for you as this procedure should have been followed. My email address is trustpilot@just-eat.co.uk. If you could kindly send me your order details, I will look into it for you.

Once again I would like to apologies for any confusion that may have been caused.

Kind Regards,
Lateesha

Lateesha Parkes
Social Media Consultant

Perry Patraszewski´s profile

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Perry Patraszewski
Reviewer
1983
United Kingdom

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