Placed an order, arrived on time, all good. Plumber fits the goods, one items doesn't work, clearly defective. I call BetterBathrooms assuming a quick return or refund would be possible. Long story short 4 phone calls, 1 email (not replied to), 4 twitter conversations later I'm no closer to being able 'allowed' to return this product. Each time this company promised to call me back they haven't. They wanted photos of the defective item. Apparently their technical team has to 'evaluate' it. I'm not exactly sure what I'm supposed to do if their 'technical' team disagree with my plumber. I was asked to take photos of the product and send them. Staff are patronising on the phone and clearly couldn't care less.
So in summary, learn from my mistake, save yourself the headache, order elsewhere in case you need customer service.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.