BetterBathrooms.com

Dreadful Customer Service. Order Elsewhere

Placed an order, arrived on time, all good. Plumber fits the goods, one items doesn't work, clearly defective. I call BetterBathrooms assuming a quick return or refund would be possible. Long story short 4 phone calls, 1 email (not replied to), 4 twitter conversations later I'm no closer to being able 'allowed' to return this product. Each time this company promised to call me back they haven't. They wanted photos of the defective item. Apparently their technical team has to 'evaluate' it. I'm not exactly sure what I'm supposed to do if their 'technical' team disagree with my plumber. I was asked to take photos of the product and send them. Staff are patronising on the phone and clearly couldn't care less.

So in summary, learn from my mistake, save yourself the headache, order elsewhere in case you need customer service.

04 December 2012

Reply from Better Bathrooms UK LTD

Following your comments I have looked at the notes on the system. The customer service advisor has confirmed that a returns note has been forwarded to you. The company always tries to investigate faulty items via a photograph wherever possible in order to speed up the process. All defects must be reported to the manufacturer and this does involve testing when photographs do not confirm the defect. Please accept my apologies for the inconvenience which you have experienced and thank you for your feedback