Alan Fowler´s profile

Reviews (1)


Too long to print

Everything looks good and the process is easy, but what you don't know is that the production to print takes up to 5 WORKING DAYS. I have just come off the phone and been advised that the order I put in on Friday will "probably" be posted out the following Friday. As I choose standard mail that's another two working days to wait. So were looking at about 12 days in total. I wouldn't have bought if I thought it took this long, I would have used a different company.
My advice is if you don't have a need for things same week, use this company as the tools are good. If you are a business or need your printed material within a week, don't use them, the process is way to slow.
I tried to use the online chat, but there wasn't an advisor available at 10 in the morning, so I had to phone the company to find out.

05 December 2012

Reply from Goodprint

Dear Alan,

I'm sorry to read you are unhappy with our service. On the standard service orders are shipped within 3-5 working days and sent by Royal Mail. Most orders are delivered within about a week but we cannot guarantee an exact delivery date because it is not a recorded delivery. We do offer faster services if you want to receive an order quicker. The express service allows an order to be delivered next day by courier if ordered before 5pm.

Kind regards,
Alexa Newby

Alan Fowler´s profile

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Alan Fowler
Manchester, United Kingdom