Woeful, appalling, lying, inept. Avoid at all costs. Using these idiots will cost you undue money, time and stress. I’ve been trying for 2 months to close my account and have been asking for my final bill to be sent to me. on numerous occasions I have been promised that the account has been closed and the bill is on its way - just been told that the account is still open, I am still being charged and the wrong bill has been sent to the wrong address.
Over the period of time that I have been with them they have wrongly referred me to debt collectors (their mistake they finally admitted) for an amount that I did not owe them.
Trying to sort anything out with them results in at least 30 minutes on hold - I plan to have this cost reimbursed from my final bill if and when this finally arrives. I have wasted hours and hours of my life on hold waiting to rectify yet another one of their errors.
This has been a stressful and distressing experience and I would urge you to avoid them at all costs. They should be shut down.
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