Al C´s profile

Reviews (1)

FirstUtility

Woeful, appalling, lying, inept. Avoid at all costs.

Woeful, appalling, lying, inept. Avoid at all costs. Using these idiots will cost you undue money, time and stress. I’ve been trying for 2 months to close my account and have been asking for my final bill to be sent to me. on numerous occasions I have been promised that the account has been closed and the bill is on its way - just been told that the account is still open, I am still being charged and the wrong bill has been sent to the wrong address.

Over the period of time that I have been with them they have wrongly referred me to debt collectors (their mistake they finally admitted) for an amount that I did not owe them.

Trying to sort anything out with them results in at least 30 minutes on hold - I plan to have this cost reimbursed from my final bill if and when this finally arrives. I have wasted hours and hours of my life on hold waiting to rectify yet another one of their errors.

This has been a stressful and distressing experience and I would urge you to avoid them at all costs. They should be shut down.

Luc Devriesand Rachel Lightbird found this review useful

Al C´s profile

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Al C
Reviewer
1979
United Kingdom

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