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Reviews (1)

Waltons Garden Buildings

Poor delivery

ordered fence panels online early on a monday and earliest delivery was on the thurs so booked it. Had a phone call from waltons later on monday confirming order and asking would I like delivery following day instead of thurs.Agreed and waited in till 3pm nothing arrived, so phoned told they would check up and ring me back but they deliver till 7pm.No call back so rung next day said waited all day no delivery.Told sorry for mix up booked for thurs. Waited thurs found panels propped up at side of house didn;t know they had arrived. Fence panels good delivery very poor

13 December 2012

Reply from Waltons Web Ltd

We are pleased to hear that you are happy with the product provided and would like to apologise if you feel dissapointed with the delivery service. Looking at the notes from the order it appears there was some confusing regarding the date your delivery had been scheduled for. In addition to this, the driver should have called you to make you aware of the delivery taking place and as such a complaint has been made on your behalf, we hope that this does not deter you from ordering with us in the future.

Thank you for your feedback

The Waltons Team

Mr D Pearson´s profile

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Mr D Pearson
Reviewer
United Kingdom

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