DPD UK

Giving Vodafone a bad name to be associated with DPD

i ordered a replacement sim from vodafone (which was dispacted the same day! 30th Nov 2012). i then recieved an email from DPD on monday 3rd December saying my delievery was delayed until the 8th December. on the 4th i get home after popping out for a while (which i would not have done if i knew i was receiving my parcel) to find a "sorry we missed you note". i call the number to contact DPD and the card number isnt recognised, so i go through to a advisor who also doesnt recognise the card number and finds me using the parcel number sent in the email. he then says the driver left it in the "safe place", i had no idea where this was as i had not be told, so he phoned the driver. after being on hold a couple minutes he tells me the driver actually had the parcel still in his van and had "put that down by mistake". iv rearranged a delivery time for 2 days time now as i know i am out all day tomorrow, lets hope it comes then!

04 December 2012

Reply from DPD UK

Hi Andrew,

Sorry for all the confusion, and for any inconvenience caused.

As you say, the parcel will be delivered to you on 6 December.

Be sure to drop me an email if you need any assistance whatsoever - socialmedia@dpd.co.uk

Thanks for your patience.

Kind regards,

Bobby.