Why oh why do Amazon insist on using these morons to deliver promised items as it makes them look bad!
I subscribed to Amazon Prime so I could get next day delivery and on two I made where they used this useless company, neither turned up. When they use DPD on the other hand, amazing service and they even email AND text you the night before and on the day of delivery to make sure you are aware they are coming and to make sure someone is in to sign - or you can change the date or leave instructions.
On both of these occassions, City-Link's tracking system said the items were at their depot in Milton Keynes for over 3 days. When I phoned them they had no idea where the items were and that they must be missing and for me to contact Amazon. No apologies or investigations, just a rude and common woman with no customer service skills plainly and bluntly stating "I don't know where it is, must be missing".
Absolutely useless, please don't use them!!
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