I ordered a number of expensive goods, £4,000 in total and throughout the order process it was easy, clear and most of all helpful, as the items were ordered weeks in advance in preparation for a delivery to a new build house and in line with the kitchen fitters arriving to take delivery. I arranged for the week commencing the 7th April. This is where the experience turns rather sour. I received a call from the delivery driver on Friday to say he had to deliver Saturday. This is depsite being promised 48hours notice. This ruined my client meeting as I was clearly I was at work as was my wife and my builder was on holiday, the key holder. So after disturbing me, my wife, the kitchen company and the builder to try and arrange for the house to be open on Saturday, more or less ruining the weekend, I arrived to take delivery. The driver then damaged a new wall and by his own admission explained he could have delivered next week but it would have been inconvenient for him to do so!. To top it all I managed to get a cracked windshieldd on the drive home. The reply to my complaint from Appliance City was the usual patronising script that answered nothing and made no mention af the stress, damage and wasted Saturday. The main excuse semed to be it was my fault for living in Aberdeen as it is so far away it was impossible to guarantee a deliver period. If that is the case, then they should not say they can./ The closing comment centred around customer service being of "Paramount Importance", sadly this is not the case if you live in Scotland or attempt to complain.
Purchased Simms star cleats, the website says the box contains 18 when in fact it only contains 16, otherwise I would have given 10 stars given the chance. Haven't opened the container to check but unless they have opened it and placed an extra 2 in, it says 16. It's all in the detail!
I am sure my equipment will turn up promptly and as ordered. My gripe is in the fact that despite emailing them and telephoning them, leaving my details for a callback to enquire about an Armed Forces Discount that one of the shops confirmed they do offer, nobody bothered to reply to either. I ended up ordering regardless but will go back to my previous supplier for future orders. Not feeling very valued.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.