Often use Titmuss for my dog food in bulk. Usually my order arrives in a few days, this time it took a week or so. Having said that it was not problem being a few extra days.
I ordered several products, after a few working days I still had no delivery details/date, two phone calls later, an aerial that was shown in stock on the web site was apparently actually out of stock.
I got the feeling if I hadn't phoned twice I'd still be waiting for my delivery. I opted for a cheaper alternative aerial to save waiting longer, no refund of the balance was offered.
When received, the products were all OK.
Update
Subsequently Tradeworks have refunded the difference.
On the basis that discount on Barbour products is almost non existant, service is key. This retailer provides excellent service and fast delivery. Id recommend them-no problem.
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