Julia Se´s profile

Reviews (1)


Inattentive awful customer service. The items not delivered. will never buy there again.

Over the pastt year i purchased 5 times from beautybay and it was great (packaging excluded) but the last order i made on the 9th of November (order nr 1005927) did not arrive at all.
i emailed to the customer service and they asked me to check in my local postal office, without giving me any reference about the package. OK. I checked - of course there was nothing, i emailed them again and got an answer they got too many queries and cannot reply me!
The delivery to Belgium from my previous experience takes 3-4 days maximum and the belgian post works really well. There is no customs within the EU. I want my products that i honestly paid with the money i worked for and i want it to be delivered to my door!

Unfortunately i found this reviews website too late otherwise i'd definitely paid attention to all the negative reviews about the beautybay

Nittaya' Nittyand Jus 'tine M found this review useful

07 December 2012

Reply from BeautyBay.com

Hi Julia

We're sorry to hear your parcel was delayed in the post. Occasionally this happens, and I'm afraid this is outwith our control.

I hope you're parcel as arrive now - if not, please do contact Customer services as we'll be able to issue a refund or replacement order.


The BeautyBay.com Team

Julia Se´s profile

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Julia Se
Female, 1982
Brussels, Belgium