I order a christmas gift and take the time off work for the delivery. On the 3rd of December I get an email telling me my parcel will be delivered on the 4th, great! On the morning of the 4th I get another email telling me to be in between 14.50 & 15.50 for delivery. Brilliant, I ring work take the afternoon off and sit in my front room from 1pm waiting. 14.50 comes and goes, then at 15.20 I get a another email. Guess what this one says???
We tried to call at your home but nobody was in please visit our website to re-arrange delivery. Well to say I was baffled was an undersatement as I was in, and not only in but sat in my window watching out for the delivery!!!
I wasnt happy with re-arranging so called the depot, spoke to an understanding weoman called Tracy who called the driver. His responce is as follows. I called but there was no answer. I knew this was untrue so asked Tracy to ask him what car was on my drive. She asked me to hold which I did. She came back to me a minute later to ask me what colour my door was!!? I replied black and the driver said it was white!!!!!!!!!!!!!!!!! Needless to say I kicked off and the best they could manage to compensate me was a next day delivery slot between 08.30 & 12.00 I wait with baited breath!!! Look out DPD if its not here!!!!
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook