Phil Gorst´s profile

Reviews (1)

DPD UK

OMG What A Waste Of Space!

I order a christmas gift and take the time off work for the delivery. On the 3rd of December I get an email telling me my parcel will be delivered on the 4th, great! On the morning of the 4th I get another email telling me to be in between 14.50 & 15.50 for delivery. Brilliant, I ring work take the afternoon off and sit in my front room from 1pm waiting. 14.50 comes and goes, then at 15.20 I get a another email. Guess what this one says???

We tried to call at your home but nobody was in please visit our website to re-arrange delivery. Well to say I was baffled was an undersatement as I was in, and not only in but sat in my window watching out for the delivery!!!

I wasnt happy with re-arranging so called the depot, spoke to an understanding weoman called Tracy who called the driver. His responce is as follows. I called but there was no answer. I knew this was untrue so asked Tracy to ask him what car was on my drive. She asked me to hold which I did. She came back to me a minute later to ask me what colour my door was!!? I replied black and the driver said it was white!!!!!!!!!!!!!!!!! Needless to say I kicked off and the best they could manage to compensate me was a next day delivery slot between 08.30 & 12.00 I wait with baited breath!!! Look out DPD if its not here!!!!

05 December 2012

Reply from DPD UK

Hi Phil,

Sorry to hear about these problems. I see that the parcel is out for delivery today between 11 and 12. Please do not hesitate to contact me if you need any additional information or assistance.

Your assistance is much appreciated.

Kind regards,

Bobby.

Phil Gorst´s profile

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Phil Gorst
Reviewer
1975
Nottingham, United Kingdom

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