viagogo

AWFUL AWFUL AWFUL SERVICE!

Very bad company I would advise everybody NOT to use this. I ordered my tickets 4 weeks ago, for swedish house mafia the 13th of december in amsterdam. The service which I have acquainted with has been of the worst possible standard. I ask viagogo 'When will I recieve my tickets' and my reply is 'Rest assured your tickets will come in time'. How can I possibly rest assured when I have spent £1,000 in flights and accommodation which I am not covered on. 'The Viagago guarantee' is a joke.
All I want to know is on what day will I receive my tickets and is my seller still selling them or have they pulled out of the deal.
In addition to this I will also add that when I have visited the viagogo website other tickets are clearly still available so why aren't you getting in touch with other sellers instead of leaving everything till last minute and backing your business up with 'The Viagogo Gurantee'
My Transaction ID is 2630023

05 December 2012

Reply from Viagogo

Hi Bethany,

We are sorry to hear that you are not happy with the service you have received.

We understand you are anxious but we are monitoring your transaction.

Please, if you have not recieved your tickets by Monday as they should be delivered 3 days before the event, get in touch!

Thanks,
The viagogo team!