We stayed at Villa Mera in Crete ordered through Villa Plus and were quite disappointed with this whole experience. First we weren't told that sat navs don't work there so when we arrived late at night we had to ring the villa rep who needed to drive half an hour to bring us directions as these hadn't been supplied to us beforehand, just the address. The villa inside was clean but dark as none of the shutters openend. The alarm instructions weren't correct and the previous occupants had locked the safe so these didn't work for a few days into the holiday. The noise from the pigeons on the roof was ridiculous at all hours of the night, then the dog constantly barking from the farm next door didn't help the peaceful holiday we wanted. The cecarders in the trees were so noisy in the day that you couldn't read or relax in the garden much and the pigeon dirt was dreadful all around the villa and even on the eating out area and seats. We paid for a balcony and there is no way you could have sat out there because it was so dirty. These areas were cleaned when we reported it but really this should have been spotless before we arrived and to keep ontop of this it needs to be cleaned every day. The owner did try to put netting on the roof to stop the pigeons getting on but it didn't work. The gardener didn't cut the grass so it looked quite messy. The villa next door shares the driveway so it wasn't totally private and they kept leaving the gate open so it wasn't secure. Taking our 13 year old son he was hoping for some Satalite TV to watch when the sun got too hot, this was advertised on their website but it was one news channel.
This holiday wasn’t cheap and we just now feel that we have been let down by Villa Plus who as yet have not responded to our complaint.
Contacted phones 4 you three times and vodaphone twice because my signal keeps cutting out even though my family have the same phone on the same network and they work fine. The customer service agents were very polite, gone though loads of different options but have not resolved the issue nor do they know what is wrong. I am now left with no phone until I am able to get into one of the stores which for me is a problem and why I purchased the phone over the website in the first place.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.