Good quick delivery servive. I did have one order sent once which was wrong however they sorted this very quickly & offered me a goodwill discount on my next order.
There shops are good & well stock/presented. However sometimes I do feel abit uncomfotable when looking around them as some of the staff don't seem to leave you alone.
The Whisky Exchanged service & web site is good. I have a problem with a damaged gift box on my first order they have sorted it out no problem.
I have since placed a secound order with them but there delivery company (parcel force) are a waist of space & liers. Its taken them a week to finally deliver it to me as they never do what they agree to.
I purchased 7 items from the Debenhams web site for choice all on the same order. I kept 3 items & return 4 items for a refund. Ive only got refunded for 3 out of the 4 items which I returned. I was told by customer services that the warhouse staff don't always scan all the items back into the warehose so they would have to trace the missing item & I would hearinf within a week. A week & a half later I still have heard so Ive called customer service who have told me I have to wait another week & a half even though they have amited its there warehouse staff's fault. Ive asked for there main head office's phone no. in welbeck street but was told they don't have one!
This is not the first time ive have problems with Debenhams online site with returns.
Its a shame as I like Debenhams home products & have always purchased from them. I don't like shopping in there stores because when you go to pay for anything all they want you to do is open one of there store cards & having worked for them awhile ago I know the presure they put on there staff to get people to open these cards.
I think it may be time to take my custom to a company who value there customers such as John Lewis.
Im going to forward my emails to Mr Sharpe the CEO of Debenhams at 1 welbeck Street London as I don't think he has a clue what is going on within his company.
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