I've used Shower Doctor several times over the past few years. On every previous occasion they have gone out of their way to diagnose and solve the problem, and I couldn't recommend them highly enough for this. Also, their postal service is second to none. I ordered one day, my parts were delivered the next. Excellent.
But on this latest occasion, I explained the symptoms my shower was displaying to the representative, and quite frankly he was not much help. In fact, I would say that I diagnosed the problem from previous experience, and he neither agreed nor disagreed with me. It was quite bizarre. I decided to order the parts I had used before to fix a similar (but not exact) problem, and he was no help at all in confirming my diagnosis nor suggesting any other way of solving the problem. I may as well not have had the conversation at all.
I would still use Shower Doctor in the future, but would just hope that a different representative would answer my call!
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