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The Shower Doctor Ltd

Always helpful and reliable - except this time ....

I've used Shower Doctor several times over the past few years. On every previous occasion they have gone out of their way to diagnose and solve the problem, and I couldn't recommend them highly enough for this. Also, their postal service is second to none. I ordered one day, my parts were delivered the next. Excellent.

But on this latest occasion, I explained the symptoms my shower was displaying to the representative, and quite frankly he was not much help. In fact, I would say that I diagnosed the problem from previous experience, and he neither agreed nor disagreed with me. It was quite bizarre. I decided to order the parts I had used before to fix a similar (but not exact) problem, and he was no help at all in confirming my diagnosis nor suggesting any other way of solving the problem. I may as well not have had the conversation at all.

I would still use Shower Doctor in the future, but would just hope that a different representative would answer my call!

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United States