Recently I rented a car for 14 days at Dublin Airport from BUDGET CARS through NOVA CAR HIRE (Booking Number BIE000161587) and will NEVER be using NOVA CAR HIRE again.
On arrival at the BUDGET CARS' desk in Dublin Airport, I was informed that the so-called comprehensive insurance, which NOVA CAR HIRE provides through a third party, has several exceptions – notably: 1. I was not covered should an accident be my fault. 2. Should anything happen while the car was parked in a hotel car park, I was not covered unless I was actually in the car.
I paid an extra comprehensive insurance to BUDGET Cars, so that I did not risk paying up to 1000 Euros should anything happen to the car during the rental period.
I am most certainly not satisfied with NOVA CAR HIRE and will NEVER be using NOVA CAR HIRE again.
Furthermore - writing a review on NOVA CARE HIRE'S own review page (link provided kindly by NOVA CAR HIRE in a follow-up mail) proved impossible, as the page redirects to a blank page within seconds of entering the site.
John Buckley McQuaid
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