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Reviews (1)

Ellis Brigham Mountain Sports

Be careful - they take your money when they don't have the stock

I bought a North Face Decagon Jacket that was adverstised at a lower price that I could find anywhere else (£134 v approx £199 elsewhere). They took the money off my credit card then 3 days later emailed me to tell me that they were sorry but the Jacket wasn't actually in stock and would I like to buy another one for a higher price.

I think they are a bunch of scammers - beware of buying from them online.

06 December 2012

Reply from Ellis Brigham Mountain Sports

Dear Sir,
We always offer our customers the most similar product we stock (at a discount) rather than just turn them down: please understand this is not an underhand attempt to upsell; an activity I find abhorrent.
As a family business it is important to me, and the rest of my family and colleagues, that we offer all our customers the best possible service, after all it is our name above the door, so to speak.
I do hope that you find an opportunity to use our services again as I am sure that we will not be found wanting a second time.
Yours sincerely,
Robert Brigham
Managing Director

Thanks for the feedback Bill and sorry that you had a bad buying experience. The problem occurred due to a stock discrepancy on our system, not because we are trying to scam anyone. On the rare occasion we do encounter a stock discrepancy that affects an order, we also offer a discount on any replacement item. By looking at other reviews, I hope you'd agree that the problem you experienced was the exception rather than the rule?

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