cohen´s profile
Reviews (1)
Slater & Gordon Lawyers (UK)
Not what it was, its all about people.
We have only dealt with Debbie Valentine in the firm. She acted for us until she went on maternity leave on a couple of purchases and lease extensions and we have been very satisfied - five star. She was quick, efficient, and regularly communicated. This quality of service has not been maintained by the person who has taken over from her. It has made us reconsider expanding our activities with the company.
05 December 2012
Reply from Slater & Gordon (UK) LLP
cohen´s profile
United Kingdom
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We do apologise that you have had cause to raise issues with our service. Your solicitor is calling you immediately to explain the current position.
We aim to provide our customers with the best possible service always and we take customer feedback very seriously. If you feel there is more you could share with us to help us improve, please let us know by emailing our Customer Services Department at CustomerService@rjwslatergordon.co.uk. If you would prefer to discuss your concerns with our Client Care Manager instead please let us know this and we will ensure that she contacts you.
We hope we are able to resolve your issue to your satisfaction, and would like to thank you once again for alerting us to this issue. If there is anything else we can help with, please let us know; in the meantime we wish you all the best for your future.
The RJW Team