I ordered a pair of Rok wellies size 6 in black on receiving the order confirmation through I noticed that the delivery address had missed out the Company name so I emailed them straight away to let them know. After a week and not a sign of the delivery I checked the tracking and found to my amazement that the address had not been changed as I had requested. So I rang up the customer services team and advised them of the above she advised me that she would change it and get them delivered to me, at no point was I given an apology. After finally receiving the item and trying them on they felt really tight so I checked the size on the box, yes size 6 in black, checked the boot and they are a size 5. So I ring them again explaining this and they then advise me that they have no size 6 in stock and that I need to return the item. Again no apology no offer of when they would be back in stock. I asked when they would be back and was told not till next year. I asked about how the returns work and how I will receive my refund (as not freely given). I was told that I would be sent a label for free return. What I was not told was that I would have to take it to an outlet that only deals with collect+ services and that is now a good 30min round trip for me. I think that overall the service has been poor and either there is a lack of knowledge or more training needed. I will not hurry back to order from Garden XL.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.