Rod Mason´s profile

Reviews (2)

ao.com

good price shame about the delivery bombardment

Easy to find what you wanted, competitive price, on a clear site.
My only reservation is that having paid for a specific delivery slot (always feel a bit short changed with this) in the space of 3 days I then got 6 texts and 3 phone calls regarding the delivery. I expected maybe a confirmation text on the day of delivery, but not that bombardment!

24 June 2013

Reply from ao.com

Hi Rod

Thanks for your review.

I'm glad that you were happy with the price and our website. We do work hard to maintain a site that's easy and clear to navigate to precisely what you're looking for.

I'm sorry that you felt you received too much information regarding your delivery. We do keep customers informed regarding their delivery as this is what customers have asked for. However, it may be that you have received more communication than normal. I have your order number so I will look into this further.

Many Thanks.

Michael - AO

Funkypigeon

AVOID! awful service

Ordered a birthday card with a gift card inside. The poor design of the site meant on confirming a different gift card showed. 3 unanswered emails meant I had to phone. Eventually they agreed to cancel the original incorrect gift card and send the correct one by separate cover. The original birthday card arrived 4 days late, and 10 days later there is still no replacement gift card.
Awful company, shoddy customer service (when I phoned initially they said they were still working through emails from Mothers day 2 weeks previous!! - that tells you how many complaints they get!)
WILL NEVER USE AGAIN.

Rod Mason´s profile

profile image of Rod Mason
Rod Mason
Reviewer
1966
Haverfordwest, United Kingdom

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