I was involved with Les Elcoat and his secretary Janet, from the Newcastle office, for a very long and complicated case against the NHS for personal injury which resulted in my contract being terminated. The case went on for around five years which was the NHS's fault as I was waiting for second surgery. During the entire case Les was always available to speak to, always up to date with his paperwork, always able and willing to explain every detail of what was happening. Most importantly, Les was patient and understanding. Obviously, losing my career and being stuck at home had a huge impact on my mental health and fighting for benefits, surgery, treatment, pension took its toll. Even when I got to the stage where I had lost any fight left in me, Les would talk to me calmly, reassuringly and give me confidence again. This is also where I found Janet to be the most amazing asset the firm has. She has listened to me sobbing, ranting and every other emotion possible, but has always ended the call with me laughing and feeling so reassured. I don't know what Janet's salary is, but as an ex mental health nurse, I can tell you she is worth her weight in platinum. Les and janet always make you feel that everything is under control, which the paper work reflects. I think I had around 14 large lever arch files by the end of the case, the expensive NHS solicitors had about a half inch of paperwork. It was clear that there was an awful lot they should have done, but didn't! I was awarded an out of court settlement of £450,000 and thank God that Les and Janet were on my side. There is nothing I can say or do to reflect my confidence and gratitude to Les and Janet. They are genuine, normal, down to earth people who I now would like to consider as friends and would recommend in a heartbeat to anyone who has a potential case. I will eternally be grateful to them and I would say the same even if I hadn't been awarded a penny! Sandra lowe
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.