Granny and Grandpa´s profile

Reviews (2)

Trustworthy, fast service - even with queries

I saved about £30 on my run flat tyre and they delivered it to our local garage the next day. I needed to speak to someone because I had missed giving a different delivery address on the order and they could not have been more helpful in ensuring that the tyre was delivered where I wanted it to go.

UK Sport Imports

Let down badly

I ordered the Solex Hobby Pro Table Football Game online on Saturday 1 December and paid with my credit card. No problem and delivery was to be next working day i.e. Monday 3 December. The order was confirmed by e.mail.

As nothing had arrived by Tuesday at 15.45 I rang to see what was happening. They had been going to ring me (when?) as they had no stock and could not fulfil the order. They did not expect any more stock before Christmas. It would take 2 days for the money to go back to my account as they use a different bank.

After putting the phone down I checked their website and the item was still advertised for sale - so beware they do not seem to link stock to sales very well..

I also could not get the review to work from their site but was given a second opportunity to do so when I got a further e.mail today (5 December) saying thank you for my order and asking me to complete the review - WITH PLEASURE!

02 January 2013

Reply from UK Sport Imports

Dear Customer,
Firstly please accept my apologies for any inconvenience you were caused. I have investigated your case and can see that as your item was ordered on Saturday on a next day delivery. As a result the item would have been due to be dispatched on Monday for delivery Tuesday 4th December. However, due to unforeseen high sales and a human error on the stock management table we did unfortunately oversell by 2 items. This was very unexpected and it is very unfortunate that your order was one of the ones not to be dispatched. I can see from our history that we did make repeated attempts to try and contact you Monday morning to offer an explanation with an alternative product or an immediate refund.
Once again please accept my sincere apologies for any problems that you may have been caused as a result of this error and should you have any further questions please do not hesitate to contact us direct on
Best Regards
Customer Services

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Granny and Grandpa
United States