I made a purchase of hiking jacket recently from Simply Hike. Transaction was smooth and pleasant. Item came promptly and as described. The parcel dispatch was confirmed and fully tracked - every step updated to my text on mobile. I was asked to make a choice of delivery date and any special instructions eq leave with neighbour. this actually worked very well and I received parcel exactly as requested - that was a WOW! Simply hike seems to have customer in the centre of focus point at every step of their activity. Highly recommended.
Placed an order on their web site on Nov 25th 2012. no updates on order status appeared on site. Called them to cancel and was informed that they were unable to cancel because item was dispatched previous day (?). After that website status was updated (?). On next call was informed that theay are able to reverse delivery to get item returned instead delivered - they rejected request to do so. Parcel got sutck in Citylink network. Called Outdoormania again and again - after 7 days they still refused to refund as "had to wait for Citylink to confirm parcel lost". Outdoormania keeps the money and will not refund (knowing I received nothing) untill delivery company of THEIR choice confirms parcel lost. No time frames given ever for any of process steps. Outdoormania never answered any of many emails sent to them. Only way to contact them is to call them on 0844 chargeable phone nr. Average wait is 15 minutes plus 5-10 minutes which gives average of 20 minutes of chargeable call paid to Outdoormania via BT. This all is just to get your money back because THEY failed. Giving them 1 start as negative numbers are not possible. Be warned - never register with OUTDOORMANIA, never give them your card details. They charge the customers card immediately after you place the order. Their email lies saying that they will charge the card when dispatched.
Update 11-12-2012: Received email from Outdoormania saying they are issuing the refund. No refund received though. Still waiting.
Update 13-12-2012: Finally received full refund. It took 2 weeks and at least 120 minutes on 0844 nr chargeable phone to Outdoormania to achieve this.
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