DPD UK

Very Unprofessional

Well they messed up yesterday after I stayed home all afternoon away from work and they only delivered half of the order "because of a mess up at there warehouse in Birmingham".

I told them I can't be sure if I can get another afternoon off, so I called both the company DPD and the shipper and gave instructions to leave the package in the garage which I left unsecured for them! The shipper has it recorded that these instructions were passed and accepted by DPD!

Came home, and they just put a missed you card in, asking me to come and collect. However, that isn't practical for week or so!

This was part of my wedding anniversary present for my wife, so I am quite annoyed! (Tomorrow the 6th) Especially as I may now have to go into work on Sunday to catch up on the two afternoons work that I have missed.

Waiting to find out if they can get the van to redeliver today but i very much doubt it!!! Failing that, I won't be able to get to the depot till next Friday which is as good as wet fish in the desert!!! Then i doubt it will still be there as it says within 5 working days.

Also as we have no neighbors on the estate for it to be delivered to! Delivery to work is not a option either! Guess the sending company going to have refund both the order and the delivery charges, and I buy from someone else and pay for a more reliable delivery service. Regardless the bits won't get here for our anniversary! Thank you, even leaving a day for mess up factors in my timing and leaving my garage unsecured for a day they still let me down! Very angry right now... well still a few hours before 6pm. They might surprise me but it won't change my feedback sadly!

I understand mistakes in labels and split delivery as this time of year is getting busy. But when the customer and the supplier provide instructions and your drivers on the ground fail to follow said instructions. It is very unprofessional, and but DPD you lost your shipper a valuable client! Me!

06 December 2012

Reply from DPD UK

Hey Wayne,

Really sorry to hear that you encountered issues. Would you mind updating us on how you got on? Unfortunately, the parcel reference number you supplied is not a valid DPD tracking number.

Drop an email to socialmedia@dpd.co.uk if you need any information or assistance.

Kind regards, Bobby.