Like another poster, I received a batch of logos that I could have done myself, and I am not an artist. After repeated attempts to get one that even partially matched the concise brief (I even attached jpegs and PDFs of what I wanted), I was no closer. I gave them several "last chances" as requested by them, but still the logos were absolute rubbish.
I demanded my money back in terms of the guarantee, but despite repeated assurances that:
"We humbly apologize for not being able to satisfy you this time around. Your refund request has been forwarded to our Financial Department's Manager himself. We will update you accordingly, via email, as to when you will receive your refund." I am still waiting.
I would assume from the way English is used in their emails that it is not the mother tongue of the writers.
Forget the guarantee - it means absolutely nothing! £68 down the drain!
Not only did I get a text message advising a delivery slot (of within 2 hours, not a morning or afternoon like most couriers), I was also given the opportunity to reschedule by replying by text, which I did. I got an immediate response that my request for an alternative delivery date had been put in place.
On the day I had a further text confirming the delivery time and sure enough, I looked out of my office window, and saw the delivery van drive up bang on time.
I have had a dozen deliveries in the past 2 weeks, from 7 different couriers, and DPD was far and away the best and most professional.
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