Have just had an experience with opodo that feels like I have been robbed at gun point. I booked two return flights (manchester to sao paulo) costing a total of £970.
When I received the confirmation email the name of the second passenger was: Mrs asdff sdf, which was clearly wrong, as the name appearing on the confirmation was as if someone was blind typing on a keyboard.
Calling the after sales team proved to be useless, I even got smirks of amusement from the representative. At the end opodo's solution is: cancel original booking at a lose of £300, and repurchase ticket now costing £653. Which means that a ticket that originally cost £485 has ended up costing £953 (excluding extra fees) £468 more than originally planned for and all because of an internet mistake as I always check my details when making a booking, especially an expensive one!
I can understand a fee for changing a name but opodo has completley blown this out of proportion.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.