Steven Russell Laing´s profile

Reviews (1)

DPD UK

Not much more can get worse with this lot

Your order.... is out for delivery today by Domenic your DPD driver and is due to be delivered between 11:38-12:38. WRONG!!

05 Dec 2012 10:01 Crawley Your parcel is on the vehicle for delivery
The estimated time of arrival is between 11:38 - 12:38 - WHERE IS IT THEN? IT IS NOW 19:54!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Out For Delivery e-mail response notification sent
05 Dec 2012 07:22 Crawley Your parcel has arrived at the local depot
05 Dec 2012 02:14 Hub 3 - Birmingham Your parcel has been received at our sortation hub
04 Dec 2012 15:26 Cardiff Your parcel has been collected from the sender
04 Dec 2012 09:00 Cardiff Shipment details received
Consignment Shipped e-mail response notification sent
LIES, LIES, LIES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
First a delivery slot that passed - then a parcel mysteriously recorded as being back in depot.
Then an automated telephone service that doesn't advance anything and web system that is just as bad.
One hour delivery window - don't make me laugh!
Faultless service - my eye!
It seems to me that your allocated driver for my delivery was one of two things:
(a) fictitious
or
(b) should be sacked for not doing his job.

Still no wiser when my parcel will turn up - still no reply from customer serivce.
Still thoroughly hacked off by the anything but next day delivery from this shower of hucksters and shysters - you make HDNL/Yodel seem good in comparison, and that is saying something!!!

How about providing a telephone number on your website where you can actually speak to a real person instead of some bloody automated system reliant upon having a calling card number, which hasn't been delivered because you've been nowhere near the delivery address!!!!!!!!!!!!!!!

06 December 2012

Reply from DPD UK

UPDATE - Steven, your parcel is due for delivery between 11:00 - 12:00.

Once again, apologies for the delay.

Bobby.

--

Good morning Steven,

I'm really sorry that we were unable to deliver your parcel yesterday. Automatic re-delivery should be attempted today. Please drop us an email to socialmedia@dpd.co.uk if you need any assistance or advice, and we'll be happy to assist you.

Thanks for your patience.

Bobby.

Steven Russell Laing´s profile

profile image of Steven Russell Laing
Steven Russell Laing
Reviewer
1971
Hove, United Kingdom

About