I have been without broadband at home now for 4 weeks and without a phone line for nearly a week. I have made 10 phone calls (average waiting time of 25 minutes), had 5 call backs that never happened, had 4 missed appointments by Talk Talk engineers (not Openreach) and 2 Openreach engineer visits which resulted in a dug up garden and new line box but still not working. The customer service staff are completely unhelpful, rude and uninterested. I escalated again this evening and the so called "manager" ended up arguing with me on the phone and admitted that nothing had been done for the last 3 days!!! No wonder they were voted worst telecoms company of 2011.
If anyone is reading this DO NOT USE TALK TALK FOR HOME BROADBAND!!!
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