Due to non-delivery of goods and the subsequent poor continuity of ‘customer service’, I would never use them again.
On 28 November 2012 I ordered an SD card for a camera that I had purchased as a Christmas present. Standard delivery was promised at 3 to 5 days. By 9 December the goods had not arrived. In follow up e-mail exchanges I advised that this was for a Christmas present, but was required by MM to wait 21 days whilst Christmas drew worryingly closer. On 14 Dec I notified them that as the goods had not been delivered, I would have to purchase a replacement from an alternative supplier, and would require a refund. With no sign of the MM SD card, the alternative supplier delivered a card within 48 hours at no extra cost.
On 21 December MM promised to resolve my claim for refund ‘….. as a matter of priority’. By 8 Jan I had had heard no more from MM. However, the original order arrived through the post on this day! When with honesty on 9 Jan I notified MM, they in reply asked me to return this via Freepost , but with no mention of my promised refund. When I enquired what had happened to this, they stated that the refund had not been processed and instead should keep the [now surplus] SD card.
No priority! No refund ! I decided not to waste any more time on them.
Lessons learnt from JOAG. READ THE BAD REVIEWS AS WELL AS THE GOOD! ALWAYS USE A CREDIT CARD WITH PROTECTION SERVICE OR PAYPAL. JOAG’s reputation seems to be based on the supply of low value goods/services and not the higher value items widely publicised on their website. Camcorder, DSLR and XBox customers I suspect all have a similar experience. JOAG will answer your enquiries courteously, accept your order, and take your money very quickly! Surprise, surprise, 5 days later your goods are no longer in stock. Take my advice, CANCEL IMMEDIATELY and request a refund. Make sure this is via their website link addressed to “Account & Refunds”. The quickest you’ll get your money back is two weeks, in the meantime you’ll have created a generous cash flow for JOAG for an item that they never had in stock. The time taken to return your money is dependent on a tendency towards impatience.
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