Katy Mcleod´s profile

Reviews (1)

Missguided

Do not use

I am so upset, I tried to order a dress that I couldn't really afford to start with, it told me that my email was in use and the order had not gone through. I checked my order history a few times and there isn't one, I also hadn't got any emails, so figured it was for the best and would save me £25. I have just checked my bank account and they HAVE taken 25 pound THREE times. This is going to put me in an overdraft that will cost a fortune a day. Have emailed with no reply, so may have to go to my bank and try to get them to get funds and the expense from the overdraft back.

Alix Keggand Carrie Campbell found this review useful

02 January 2013

Reply from Missguided

Hi Katy,

I cannot apologise enough for the error you have experienced. Our system would have detected the duplicate payments and cancelled these.

If you contact your bank and explain that it was Missguided that by error duplicated your orders, causing the overdraft charges, then the bank will not charge you. We will be happy to provide proof for your bank if requested.

Best Wishes,
Grace xx

Katy Mcleod´s profile

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Katy Mcleod
Reviewer
1982
Sheffield, United Kingdom

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