i am in the process of returning something to amazon, was sent postage info from amazon for yodel and arranged a collection date. waited home all day for them to collect which they failed to do with no communication informing me of this. i contacted them and arranged a further collection date 2 days later, waited home again all day and once again they didnt turn up and again no explanation for this. they had my contact details so theres no excuse for not informing me of this. for a company like this to behave in such a poor manor is so bad and they have very poor customer communication. thankfully amazon have now offered me a collection with parcel force, and im sure they will act correctly as never had any problems with them. i will stay clear of yodel in the future and will be making an official complaint.
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