Order a lot of stuff of ASOS, never have a problem, wrong size comes very rarely but always easily sorted, factors such as free returns (get refunded in under a week), next day delivery for a year for £10 and such a wide range of products mean that positives will always outweigh negatives. They don't advertise a customer service number but they do have one which can be found with a brief search on Google. Fantastic website.
Watch arrived next day as promised, sent watch back because it didn't suit me, only gripe I do have is that they advertise that most returns are dealt with on the same day they are received, mine took a few days to be processed which started me worrying but still no problems of note.
I ordered my posters one wednesday, and on friday i got an email saying that my posters had been desptached, minus one, for no given reason. Even though it states customer service will contact you, they didnt. So i rang myself. Posters took a week to arrive, not bad timing i suppose, but I am still waiting for the replacement poster that i exchanged for the original that had 'sold out'. Not expecting to get it to be honest. Asked ross on customer services if he could track a order for me, said system was slow and he would call me back; he didn't. so i rang him and he proceeded to lie that my order would be there the next day; it turned up an hour later. Lazy boy.
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