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Heinnie Haynes

worrying delivery times

Heinnie's product portfolio is excellent, communication is fast and their website is clear and appealling.

After ordering more than ten times from Heinnie it is easy to predict when a shipment wil arrive. I also had nothing to worry or complain about earlier. I live abroad, as such I do not expect packages to arrive as fast as within the UK. I also checked the website from Royal Mail for delivery times abroad. On average it takes a week to receive any package. However, the last months delivery times seem to take longer...the last one even a month. I consider myself a s regular client, as such, I am getting more and more worried about sloppy delivery times. A small package should not take four weeks to be delivered anywhere in the EU...

I am willing to order more products, but at this stage I am reluctant to order again after delivery times which are far from reasonable. I noticed a serious decline in the delivery service, which I really regret.

06 December 2012

Reply from Heinnie Haynes

Hello - Many thanks for taking time to post a review.

It's good to see that we have customers all over the world. You, for example are in Estonia, we are in the United Kingdom.

At this time of year (December), we notice that postal times increase, due to the volume of items in the postal system.

Don't forget that when you check out, you have the option to select our Express Next Day delivery option - which enables delivery by the end of the next working day to the European Union (including Estonia).

with best wishes

Heinnie Haynes

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Mr Egberts
United States