I've spent a fair amount of money at Cult Pens. The things have always arrived well packed and quickly with the occasional freebie thrown in.
So why only 3 stars?
I bought a Pilot Bamboo fountain pen from them a few years ago, one of several quite expensive pens. Before too long the top of the pen showed signs of cracking around the clip. I phoned Cult Pens, the chap I spoke too couldn't have been more dismissive. Told me to contact Pilot, he couldn't get me off the phone quickly enough.
Pilot pens were extremely unhelpful: saying they'd get someone to call me etc. Eventually said that if I sent it to them, they would send it to Japan for them to look at it.
Told this to the manager of Stationery World on Park Street in Bristol. He offered to sort it out with Pilot himself. Said Cult Pens would have a lot of clout with Pilot and they could easily have helped, especially as they had sold me the pen.
Stationery World sorted it out, pen returned in fine fettle with no charge, though Pilot tried to charge. Stationery World told them neither they nor I would pay.
Top marks Stationery World.
I'd love to know what Cult Pens thinks of this, but haven't asked. I still use Cult Pens, but I'm wary now. I wish I knew what they think of this. Perhaps they'll contact me, or perhaps they don't care that much.
Andy's Pens is good if you're a bit of an addict by the way.
I have no connection with any of the firms concerned other than as a customer
Update. Spoke to Cult Pens about their reply to let them know that I had in fact got back to them again while trying to get a response from Pilot, but was told there was nothing they could do.
Chap I spoke to today apologised and said that this kind of response would not be given to a customer again. I really hope this is true. Please post your experience of any problems.
Dan Dobson-Smith found this review useful
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